You Can't Make It Up

Greetings, an agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
Greetings, an agent will be with you shortly.
You are now connected with Josue
Hi, my name is Josue and I will be assisting you today.
Josue 11:34
Hi Josue
You 11:34
For the last week or so I have not been able to publish new material on my desktop to any of my Websites. The program I use says there is a problem with port 21, and I was told I need to speak to my ISP about that.
You 11:36
I see
Josue 11:36
We appreciate your patience. An agent will be with you shortly.
You are now connected with Zurheidi
Hi, my name is Zurheidi and I will be assisting you today.
Zurheidi 11:38
Good morning! Welcome to Optimum! Our main goal is to make you feel satisfied with the service. Who do I have the pleasure of chatting with?
Zurheidi 11:38
Joel
You 11:38
Nice to meet you, Joel! How is your day going so far?
Zurheidi 11:38
Fine, and you, Zurheidi?
You 11:38
It's great to know that! Hope it keeps the same! I am fine, thanks for asking.
Zurheidi 11:38
How can I assist you today?
Zurheidi 11:39
Do you see what I wrote before you signed on?
You 11:39
To repeat: For the last week or so I have not been able to publish new material on my desktop to any of my Websites. The program I use says there is a problem with port 21, and I was told I need to speak to my ISP about that.
You 11:39
I see. Thank you so much for letting me know
Zurheidi 11:40
Actually, to get better assistance on this, I would need to connect you with our Internet technical support department. In order to do so, may I know please the full name, service address and phone number associate to the account?
Zurheidi 11:41
….
You 11:42
Thank you so much for the information provided! I have the account right here. Please let me know whenever you be ready to be transferred.
Zurheidi 11:43
ready
You 11:43
Thank you so much for contacting Optimum. My name is Zurheidi and it was a pleasure to chat with you today. Remember to visit us at Optimum.net. Also, you will get an email about this topic. Have a wonderful rest of your day. Please hold.
Zurheidi 11:43
you too. thanks
You 11:44
Your Billing Cycle is 4/8/2020 - 5/7/2020.
Zurheidi 11:44
You are now connected with Erica
Hi, my name is Erica and I will be assisting you today.
Erica 11:45
Hi Erica
You 11:45
We appreciate your patience. An agent will be with you shortly.
We appreciate your patience. An agent will be with you shortly.
You are now connected with Haziel
Hi, my name is Haziel and I will be assisting you today.
Haziel 11:53
Hi Haziel
You 11:53
Good morning! Thank you very much for contacting Optimum! Who do I have the pleasure of chatting with today?
Haziel 11:53
Joel
You 11:53
Nice to meet you Joel, how may I assist you today ?
Haziel 11:53
For the last week or so I have not been able to publish new material on my desktop to any of my Websites. The program I use says there is a problem with port 21, and I was told I need to speak to my ISP about that.
You 11:53
I really understand and I want you to know that you have reached the right person to check on
Haziel 11:53
In order for me to verify the account, could you please provide me with the name service, address, and phone number associated with your account?
Haziel 11:53
…
You 11:53
Thank you so much for that information, I just located your account. Please allow me a moment while I check your account.
Haziel 11:53
ok, thanks
You 11:53
Meanwhile, just as a friendly reminder Your Billing Cycle is 4/8/2020 - 5/7/2020.
Haziel 11:55
Thank you so much for holding Joel, in this case as you are having problem with port, I will like to transfer you to our internet department allow me a moment please.
Haziel 11:57
No!!
You 11:57
Please, Haziel, listen to me first.
You 11:57
Okay
Haziel 11:57
Thank you. If you will look to the top of the scroll you will see that I have been transferred from one person to another to another to another to another to another!
You 11:58
We are just going round and round and round
You 11:58
I have been repeating the identical chat for half an hour
You 11:59
I have to leave now, but then when I return I will just have to start all over again and maybe get nowhere all over again
You 11:59
There has to be a better way!!!!!
You 11:59
We appreciate your patience. An agent will be with you shortly.
You are now connected with Josue
Thank you very much for contacting Optimum! Who do I have the pleasure of chatting with today?
Josue 12:03

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